Return Policy
Returns and exchanges
We want you to get the right parts for your ride. If an eligible item isn't right, you may request a return within 15 days of delivery or in-store pickup. Bring your item and proof of purchase to our Auburn store, or contact GAS UTV through our website with your order number to start a mail return. Please wait for return instructions before shipping anything back. After we approve a mail return, ship it within 14 days.
Eligible items must be new, unused, uninstalled, complete, and in their original packaging with all hardware, manuals, and accessories. We inspect returns before issuing a refund. If an item arrives used, damaged, or missing components, we will contact you before taking further action.
Restocking fees and refunds
A 10% restocking fee applies to approved returns when you ordered the wrong item, changed your mind, or no longer need it. This is a single GAS UTV fee; no additional manufacturer restocking fee will be added. The fee is calculated on the returned item's purchase price before sales tax. No restocking fee applies when GAS UTV shipped the wrong item or the item arrived damaged or defective.
Approved refunds are issued to the original payment method for the returned item, less any applicable restocking fee and return-label charge, with sales tax adjusted as required by law. Original shipping charges are not refunded for a change-of-mind return. If we supply a return label, its cost will be disclosed and deducted from the refund, or you may use your own insured, trackable shipping method. In-store returns have no return-shipping charge.
Special-order and custom items
Items ordered or made specifically for you, including custom cages, powder coating, upholstery, graphics, and made-to-order configurations, are final sale once we confirm the order with the manufacturer or begin production. We will identify these items as Final Sale / No Returns before you purchase. Oversize freight or manufacturer return-shipping charges, if applicable, will also be disclosed before purchase.
Other final-sale items
Clearance items marked Final Sale, gift cards, and digital products after delivery or activation cannot be returned for a change of mind. Tires that have been mounted or driven on, wheels that have had tires mounted or have been installed, and any parts that have been installed or used are not eligible for a change-of-mind return. Protective film must remain on windshields and windows. Please check wheel size, bolt pattern, offset, tire size, and vehicle fitment before mounting.
Wrong, damaged, missing, or defective items
Contact us as soon as you notice a problem and include your order number and photos if available. We will review the issue and help arrange the appropriate replacement, refund, or manufacturer warranty claim. If GAS UTV sent the wrong item or it arrived damaged, we will cover the necessary return shipping. A manufacturer's warranty may have its own terms. Nothing in this policy limits rights or remedies available under applicable law.
Cancellations
Contact us promptly if you need to cancel. Standard stocked items can be canceled for a full refund before they ship or are picked up. Once shipped, the return rules above apply. Special-order and custom items can be canceled for a full refund before we confirm them with the manufacturer or start work. After that point, we will tell you whether cancellation is possible and disclose any manufacturer charge that was identified before purchase.
Exchanges and refunds
To change sizes or fitment, return the eligible item and place a new order. Once an approved return passes inspection, we issue the refund to the original payment method, usually within 5 business days; your payment provider may take longer to post it. Service and installation labor are addressed on the repair order or service agreement rather than through this merchandise return policy.